Terms of Shipment

Choose Your Preferred Currency

  • 90-Day Returns
  • Contact Us
  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email: yourservice20@gmail.com

  • Track Order


Shipping & Delivery


Delivery Time= Processing Time + Shipping Time

Usually the production and shipping take up to 7 business days. Once shipped, it will deliver the AU orders.

Continental in 9-15 business days. International shipping times vary depending on the destination.


Please note that during the holidays our production time may vary.


Processing Time


All yourphotonecklace.com.au items are made-to-order. Processing time differs from product to product. Popular styles order by 11PM PST, we'll SHIP THE SAME DAY, most styles can be shipped out within 24 HOURS, while engraved or personalized orders may take 1-3 working days. During peak holiday and promotional periods order processing times may be longer.


Shipping Time



Shipping Time Frame


Standard Shipping

7-10 business days


Free for orders A$69+

7-10 business days


Standard Shipping+Shipping Insurance

7-10 business days


Standard Shipping+Shipping InsuranceA$69+

7-10 business days


Express Shipping(ORDERS A$0.00–A$28.99) 3-5 Business Days A$45.95
Express Shipping(ORDERS A$29.00–A$189.99) 3-5 Business Days A$25.95
Express Shipping(ORDERS A$190 and up) 3-5 Business Days Free
Priority Shipping(ORDERS A$0.00–A$128.99) 5-7 Business Days A$11.99
Priority Shipping(ORDERS A$129 and up) 5-7 Business Days FREE
Priority Shipping+Insurance (ORDERS A$0.00–A$128.99) 5-7 Business Days A$2.99
Priority Shipping+Insurance(ORDERS A$129 and up) 5-7 Business Days A$14.98


Shipping To AU

We are pleased to offer FREE Standard Shipping on all orders over A$69 to the entire AU For faster shipping service, you can select from our Standard Shipping or Expedited.

Please Note:

* Expedited cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via Standard Shipping method.

* Above shipping times are estimates quoted by our courier companies, so yourphotonecklace.com.au cannot be liable or held responsible for any delay after dispatch. Delays do happen occasionally due to uncontrollable factors, e.g. weather change, war, natural disaster, strike, but please be assured that yourphotonecklace.com.au will do our best to minimize any inconvenience that may arise.


International Shipping

We gladly fulfill international orders! Our time of production will be the same and shipping costs vary depending on the destination of the order. Depending on your country of origin, a tax of customs in addition to your shipping cost.



NOTE: All prices on our site are AUD. Once you complete your transaction, your card will be charged in your respective currency.


Tracking My Order


Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online on the  Track My Order page with your Order ID and Email. If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! 

Address Information

Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.

Gift Card & Package

Physical gift card is shipped along with jewelry and follows the same processing time and delivery time mentioned above.