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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email: yourphotonecklace@gmail.com

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ABOUT YourPhotoNecklace
As a professional photo necklace brand of original design with high craftsmanship. YourPhotoNecklace is focusing on making personalized jewelry at competitive price to all jewelry lovers. All of our products are made from high-quality materials and are greatly appreciated in a variety of markets throughout the world.

Our Vision: To be the most-loved place for the personalized Jewelry of our guests.

Our Mission: Impressing every guest.

We want each and every single one of our customers to have an easy and fabulous experience because that's the way shopping should be! If a customer is struggling with ordering or with an existing order, our customer service team is happy to help and available to assist and ensure a smooth and hassle-free experience.

CANCELLATION POLICY
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.
We reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

We have been delivering the best shopping experience for Jewelry lovers all over the world. If you have any advice please contact yourphotonecklace@gmail.com

ZHUHAI INTERNATIONAL TRADING CO.,LIMITED
ADDRESS:
FLAT/RM 1307 13/F BEVERLEY COMMERCIAL CENTER 87-105 CHATHAM ROAD SOUTH TSIM SHA TSUI
The website is jointly operated by Soufeel Jewelry Limited and NOVA SILK ROAD SARL