Shipping & Delivery

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  • 90-Day Returns
  • Contact Us
  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email:

  • Track Order

Shipping & Delivery

Shipping methods and Estimated delivery dates of Express(UPS,DHL),Priority Shipping and Standard Shipping(EMS)are provided under the delivery options and before the checkout. Shipping methods/times may differ depending on your shipping address.

Delivery Time= Processing Time + Shipping Time


Shipping Time Frame


Standard Shipping

7-10 business days


Free for orders A$69+

7-10 business days


Standard Shipping+Shipping Insurance

7-10 business days


Standard Shipping+Shipping InsuranceA$69+

7-10 business days


Express Shipping(ORDERS A$0.00–A$28.99) 3-5 Business Days A$45.95
Express Shipping(ORDERS A$29.00–A$189.99) 3-5 Business Days A$25.95
Express Shipping(ORDERS A$190 and up) 3-5 Business Days Free
Priority Shipping(ORDERS A$0.00–A$128.99) 5-7 Business Days A$11.99
Priority Shipping(ORDERS A$129 and up) 5-7 Business Days FREE
Priority Shipping+Insurance (ORDERS A$0.00–A$128.99) 5-7 Business Days A$2.99
Priority Shipping+Insurance(ORDERS A$129 and up) 5-7 Business Days A$14.98

We are pleased to offer FREE Standard Shipping on all orders over $49, you can also select from our DHL Shipping options.

Processing Time
All your name necklace items are made to order. time up

Handling varies by product. Popular styles previously ordered

11:00 PM PST We will ship the same day, most styles are available

Ships within 24 hours with engraved order or

Customization may take 1-3 business days period

Holidays and peak promotions, processing times Orders may take longer.