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  • Contact Us

    • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email: yourphotonecklaceservice@gmail.com

  • Track Order
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      Shipping & Delivery
      Delivery Time= Processing Time + Shipping Time

      Standard Shipping (Delivery Time 7-10 business days): A$9.99
      Shipping Insurance: A$2.99

      DHL Express (Delivery Time 3-5 business days): A$27.95 

      We are pleased to offer FREE Standard Shipping on all orders over A$69, you can also select from our DHL Shipping options.